About us
QUALITY AND SAFETY YOU TRUST
Experience the difference of professional alarm systems and security cameras you can count on. Combine top quality with customized service – for a safe feeling, day and night.
RELIABLE QUALITY
Our products have been carefully tested according to European safety standards.
Personal Service
Our experts are ready to provide you with personal support.
Fast Delivery
Rely on fast, safe and worry-free delivery.
Offers & Promotions
Take advantage of exclusive deals and special offers.
Frequently Asked Questions
Find answers to the most frequently asked questions here. Need more help? Feel free to contact us.
How can I contact customer service?
Our customer service is happy to help with any questions or problems. Please contact us via the contact page or leave a message there. We aim to respond to messages sent Monday through Friday within 24 hours.
Can I cancel or change my order?
Orders can only be changed or cancelled as long as they have not been processed or shipped. Therefore, please contact our customer service as soon as possible and state your order number.
What are the shipping costs and delivery times?
Shipping costs are shown during the checkout process. Orders above [€100] are shipped for free in Belgium and the Netherlands. For other countries, different rates apply.
Delivery times:
- Belgium & Netherlands: Orders placed before 4pm are usually delivered the next working day.
- Other European countries: 2-5 working days
You will receive a track & trace code as soon as your order has been shipped.
Can I track my order and what if it doesn't arrive?
Yes, after shipping you will receive a confirmation email with a track & trace link. If your order is delayed or does not arrive, check the track & trace or contact our customer service.
Which payment methods do you accept and is payment safe?
You can pay with Bancontact, PayPal, credit card (Visa, MasterCard), iDEAL and bank transfer. We use a secure SSL connection, so your payment details are always safe.
Can I receive an invoice?
After completing your order, you will automatically receive an invoice by email. Didn't receive it? Please contact us.
How do I return a product and what are the costs?
You can return your product within 14 days if unused, undamaged and in the original packaging. Custom made or personalized products cannot be returned. The return costs are for the customer, unless the product is defective or incorrectly delivered.
What if I received a defective or incorrect product?
Please contact our customer service within 7 days and attach photos if possible, we will arrange for a replacement or refund.
Our store
Address
High Street 152 B/1
9550 Herzele
Belgium